Refund & Satisfaction Policy

1. Satisfaction Guarantee

If you identify any missed spot or standard issues after a clean, notify us within 24 hours. We will dispatch a team to re-clean the problematic area free of charge.

2. Bond Back Guarantee

Our End of Lease bond clean is built around real estate vacate audits. If your landlord reports clean issues, we re-clean those specific areas immediately to ensure bond release.

3. Cancellation Policy

To avoid cancellation fees, please reschedule or cancel your cleaning slot at least 24 hours prior to the scheduled cleaning date.